Conflict management

Duration: 45-55 minutes

Participants: up to 50

Target audience: Cross-functional teams, leadership teams, departments, etc

Format: Physical meeting and/or virtual

Purpose: Create awareness of the contribution each individual makes to the escalation or descalation of a conflict, through a better understanding of the nature of conflict


  • Situations we meet in everyday life – participants expectations
  • Conflict model
  • In disagreement, not enemies. The road away from conflict
  • Autonomous nervous system: speeder and brake
  • Body language
  • Voice
  • Words and expressions
  • Exercises, questions