Duration: 45-55 minutes
Participants: up to 50
Target audience: Cross-functional teams, leadership teams, departments, etc
Format: Physical meeting and/or virtual
Purpose: Create awareness of the contribution each individual makes to the escalation or descalation of a conflict, through a better understanding of the nature of conflict
Contents:
- Situations we meet in everyday life – participants expectations
- Conflict model
- In disagreement, not enemies. The road away from conflict
- Autonomous nervous system: speeder and brake
- Body language
- Voice
- Words and expressions
- Exercises, questions